PRIVACY POLICY

Steel & Stud Tradewear is based in North America. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit steelstud.demo, place an order, contact us, subscribe to marketing, or interact with our ads and social media.

We aim to follow Canadian private-sector privacy requirements, including the Personal Information Protection and Electronic Documents Act (PIPEDA), Canada's Anti-Spam Legislation (CASL), and applicable provincial privacy principles.

Contact and privacy officer

Questions, access requests, corrections, withdrawal of consent, or complaints can be sent to hello@steelstud.demo. Please include enough detail for us to find the relevant order or message.

Information we collect

• Order and account information: name, email address, phone number if provided, shipping/billing address, items purchased, order number, and order status.
• Payment information: payment status, transaction identifiers, fraud signals, and limited card/payment metadata supplied by our payment processor. We do not store full card numbers.
• Customer support information: messages, photos you send for damaged or incorrect items, and related correspondence.
• Marketing information: email subscription status, consent records, campaign engagement, preferences, and unsubscribe requests.
• Technical and usage data: IP address, approximate location, device and browser data, pages viewed, referring URLs, interactions, cookies, pixels, and similar online identifiers.

How we use information

• To process, fulfill, ship, refund, and support orders.
• To communicate order confirmations, shipping updates, and service notices.
• To answer questions, handle returns/replacements, and prevent fraud or abuse.
• To improve our website, products, advertising, packaging, and customer experience.
• To send promotional emails only where permitted by law and with an unsubscribe mechanism.
• To run analytics, measure ad performance, build audiences, retarget visitors, and understand campaign effectiveness.
• To comply with legal, tax, accounting, food-safety, and recordkeeping obligations.

Analytics, advertising, and tracking

We may use analytics and advertising tools such as Google Analytics, Google Ads, Meta/Facebook Pixel and Conversions API, TikTok Pixel and Events API, and similar platforms. These tools may use cookies, pixels, device identifiers, IP addresses, event data, purchase data, and hashed contact information to measure traffic, improve ads, attribute sales, prevent fraud, cap ad frequency, create lookalike audiences, and retarget visitors.

These providers may process information on servers outside Canada, including in the United States or other countries, where it may be subject to local laws and lawful access requests. See our Cookie & Tracking Policy for more detail.

Cookies and consent

We use essential cookies and local storage for site security, cart, checkout, login, and preference functionality. We may use non-essential analytics and advertising cookies/pixels where enabled and where we have a lawful basis or consent required by applicable law. You can adjust your browser settings, use platform opt-out tools, and contact us to ask about privacy choices.

Who we disclose information to

We do not sell customer lists. We may disclose limited information to:

• Payment processors such as Stripe and related fraud-prevention providers.
• Shipping carriers, fulfillment partners, and address validation services.
• Email, hosting, database, security, analytics, and customer-support providers.
• Advertising platforms such as Google, Meta, TikTok, and similar networks.
• Professional advisors, insurers, payment networks, banks, and tax authorities.
• Law enforcement or regulators where required or permitted by law.
• A successor organization if our business or assets are sold or reorganized.

Retention

We keep personal information only as long as reasonably needed for the purposes described above, including order support, legal/tax obligations, fraud prevention, warranty/refund handling, analytics, and dispute resolution. When information is no longer needed, we delete, anonymize, or securely archive it where practical.

Security

We use administrative, technical, and physical safeguards designed to protect personal information, including access controls, HTTPS, limited admin access, secure payment processing, and vendor controls. No method of transmission or storage is perfectly secure, so we cannot guarantee absolute security.

Your privacy rights

Subject to legal limits, you may ask to access, correct, update, delete, or receive information about our use and disclosure of your personal information. You may also withdraw consent where our processing is based on consent, including unsubscribing from promotional email at any time.

We may need to verify your identity before responding. Some information may be retained where required for legal, tax, security, fraud-prevention, or legitimate business reasons.

Children

Our website is intended for customers who can lawfully purchase food products online. We do not knowingly collect personal information from children under 13. If you believe a child provided personal information, contact us and we will take appropriate steps.

Changes to this policy

We may update this Privacy Policy as our website, services, vendors, or legal requirements change. The updated version will be posted here with a new “Last updated” date.

Last updated: May 16, 2026